Legal

Privacy Policy

Effective date: December 01, 2025

PT The Stage Bali ("The Stage Bali", "we", "us", or "our") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure personal information when you visit or interact with our website https://thestage.net (the "Site"), attend our venue, submit bookings, purchase tickets, or engage with our services online or offline.

This Policy applies to all Services operated by The Stage Bali, including websites, booking systems, membership interfaces, offline venue systems, social media channels, and integrated third-party platforms (collectively "Services").

By accessing or using our Services, you acknowledge and agree that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data, in accordance with applicable Indonesian law — particularly Law No. 27/2022 on Personal Data Protection (PDP Law) — and any other relevant regulation.

Who This Policy Applies To

This Privacy Policy applies to you if you:

  • Attend The Stage Bali venue or events we host, promote, or manage
  • Purchase tickets, reserve tables, submit bookings, or register online
  • Use our website, booking system, mobile integrations, or P•Club platform
  • Communicate with us by email, SMS, WhatsApp, social media, or third-party channels

Local Privacy Basis — Indonesia

The Stage Bali complies with Indonesian PDP Law and respects the following principles:

  • Lawful and transparent processing
  • Data minimisation and purpose limitation
  • Accuracy, confidentiality, and access rights
  • Secure storage and controlled transfer of personal information

You may request access, correction, deletion, or withdrawal of consent as provided under Indonesian law by contacting us.

Definitions

Service

All online and offline applications, booking engines, venue operations, digital systems, ticketing interfaces, and event services controlled by The Stage Bali.

Personal Data

Any information that identifies, relates to, or can be reasonably linked to an individual.

Usage Data

Data collected automatically through systems use (e.g., IP, browser type, device ID, time of visit).

Cookies

Small information files stored on your device used for analytics, authentication, and service optimisation.

Types of Data We Collect

We collect information required to operate nightclub, booking, and ticketing services safely, legally, and effectively.

I. Personal Data

Examples include (but are not limited to):

  • Name, date of birth, gender
  • Email address and phone number
  • Identity numbers or passport copies (for age verification or compliance)
  • Payment or billing information
  • Transaction history and credential records
  • CCTV footage, entry logs, crowd monitoring, ID scans where required
  • Usage data such as interactions, digital preferences, cookies, and analytics

You may voluntarily provide additional information through surveys, support requests, or marketing communications.

II. Booking, Ticketing & P•Club Data

When using our integrated booking systems or P•Club platform, additional data may be captured, including:

  • Guest identity verification
  • Reservation details
  • Transaction information
  • Device/identity validation logs
  • Platform communication history

Your interaction with P•Club is also governed by their Privacy Policy and legal terms, which you should review separately.

III. Usage Data

We collect diagnostic data such as:

  • IP address
  • Browser/device type
  • Session timestamps
  • Page interaction details
  • Access logs and error analysis
  • Preferences and click patterns

This is used for analytics, optimisation, cybersecurity, and experience improvement.

IV. Tracking & Cookies Data

We use cookies, tracking pixels, and analytics scripts to improve performance, detect fraud, and personalise services.

You may reject cookies via browser settings; however, certain features may not function correctly without them.

How We Use Your Data

The Stage Bali processes personal data for the following purposes:

  • To operate and deliver our Services
  • To verify age and eligibility for alcohol service (+21 entry requirement)
  • To process reservations, payments, and access control
  • To execute ticketing and table bookings
  • To ensure venue safety, monitor security incidents, and manage crowd control
  • To comply with Indonesian law, safety rules, and licensing requirements
  • To detect, investigate, and prevent fraud, chargebacks, and unlawful activity
  • To provide customer support
  • To send updates about events, promotions, or venue services (opt-out available)

We may use CCTV and entry log records for safety monitoring, security investigations, regulatory reporting, and insurance compliance.

Transfer of Data

Your information may be stored or processed on secure systems inside Indonesia or in other jurisdictions where our service providers operate. By using our Services, you consent to these transfers.

We take reasonable steps to ensure secure handling and compliance with Indonesian PDP Law and relevant international standards.

Disclosure of Data

We may disclose your Personal Data where required to:

  • comply with Indonesian regulations, police requirements, fire or safety directives
  • respond to lawful government or authority requests
  • protect public safety, guests, staff, and venue security
  • enforce our rights, terms, or consumer policies

We may share your information with:

  • payment processors (Stripe, Xendit)
  • booking system operators (P•Club)
  • event partners, promoters, or production contractors
  • venue security agencies and technology providers

We never sell personal data.

Payment Processors

We do not store full credit card numbers or payment credentials. Payments are processed through encrypted gateways (e.g., Stripe, Xendit) whose usage terms and privacy policies apply.

Security of Data

We implement physical, digital, operational, and staff security controls to protect your data; however, no system is 100% secure. By using our Services, you accept inherent security risk in online data transmissions.

External Links

Our Services may contain links to third-party domains. We are not responsible for external site practices and encourage you to review their policies.

Children's Privacy

The Stage Bali is a 21+ establishment. We do not knowingly collect data from persons under 21 years old.

If you believe such data has been submitted, contact us for removal.

Photography & Media Consent Statement

By entering The Stage Bali venue, attending any of our events, or participating in activities organised or hosted by us, you acknowledge and agree that:

Photography, videography, security CCTV, livestreaming, and media recording take place throughout the venue at all times.

You may appear within images or video footage captured onsite, including but not limited to:

  • Crowd shots
  • Atmosphere and ambience photography
  • VIP lifestyle content
  • Artist performance coverage
  • Broadcast material
  • CCTV and operational recordings

Licence Grant

You grant PT The Stage Bali, its affiliates, partners, media contractors, and event promoters a worldwide, irrevocable, perpetual, royalty-free licence to use, publish, reproduce, distribute, broadcast, display, modify, adapt, and exploit such photography or recordings without compensation or further notice, including for:

  • promotion or marketing campaigns
  • digital content
  • brand storytelling
  • venue documentation
  • media relations
  • archival or historical purposes

Opt-Out & Limitations

If you do not want your image captured, you must notify venue management prior to entering the event area. While reasonable efforts may be made, exclusion from all recording cannot be guaranteed, especially for crowd scenes.

You waive any right to inspect, approve, or restrict the use of images featuring you, and you release The Stage Bali from all claims relating to such use, except where prohibited by Indonesian law.

Security CCTV

Security CCTV footage may be retained, reviewed, or shared in accordance with:

  • safety needs,
  • insurance requirements,
  • incident investigation, or
  • government requests.

By entering the venue, you confirm you have read and understood this Photography & Media Consent Statement and agree to its terms as a condition of entry.

Your Rights (Indonesian PDP Law)

You may request:

  • access to your stored personal data
  • correction or update of inaccurate data
  • deletion of data where legally permitted
  • withdrawal of consent where processing is based on consent

Requests may require proof of identity and may be subject to legal retention restrictions.

Changes to This Policy

We may amend this Privacy Policy from time to time. Updated versions will be posted on this page, and the "Effective Date" will reflect changes. Continued use of our Services constitutes acceptance of revisions.

Contact Us

For inquiries regarding this Policy, data access requests, or privacy matters, please contact:

PT The Stage Bali

legal@thestage.net

This document was last updated on December 01, 2025